{"id":3839,"date":"2021-07-23T07:04:28","date_gmt":"2021-07-23T04:04:28","guid":{"rendered":"http:\/\/imagga.com\/blog\/?p=3839"},"modified":"2021-09-08T08:54:06","modified_gmt":"2021-09-08T05:54:06","slug":"content-moderation-in-house-vs-outsourced","status":"publish","type":"post","link":"https:\/\/imagga.com\/blog\/content-moderation-in-house-vs-outsourced\/","title":{"rendered":"Content Moderation: In-House vs Outsourced"},"content":{"rendered":"\n

Effective community management for your online platform relies on high-quality content moderation. With <\/span>tons of user-generated content that needs to be reviewed continuously<\/span><\/a>, you\u2019re surely pondering how to go about handling your moderation needs \u2014 with an outlook for scaling your business.<\/span><\/p>\n\n\n\n

The in-house vs. outsource dilemma is common for online companies across industries that have to ensure adequate review of user content. It\u2019s an important decision that you need to take early on in your platform\u2019s development. This is how you can ensure a good application of your Trust and Safety program for users\u2019 sake, compliance with relevant regulations, and protection of your brand reputation. <\/span><\/p>\n\n\n\n

Both in-house and outsourced content moderation<\/a> have pros and cons \u2014 and it\u2019s a matter of weighing which option is most suitable to your current needs. Let\u2019s dig into the pros and cons of each option, so you get an overview of what would work for you \u2014 while knowing you can always count on <\/span>Imagga\u2019s AI-powered automatic moderation platform<\/span><\/a>, whichever choice you make.<\/span><\/p>\n\n\n\n

In-House Content Moderation<\/span><\/h2>\n\n\n\n

Many companies prefer to build a content moderation team in-house. This is a long-term investment that certainly brings a number of benefits \u2014 but does have its drawbacks too. <\/span><\/p>\n\n\n\n

Pros<\/span><\/h3>\n\n\n\n

Having an in-house review team allows you to have a <\/span>high level of control over the moderation process<\/b>. Being in the same office, you can easily tweak procedures and guidelines to adapt to new circumstances and trends. <\/span><\/p>\n\n\n\n

Tackling moderation in-house also provides you with an in-depth view of the functioning of your online platform. You can have a fully <\/span>hands-on approach in its development<\/b>, recognizing challenges as they arise.<\/span><\/p>\n\n\n\n

With an internal team, you can ensure <\/span>improved<\/b> consistency in moderation policies<\/b>, as it\u2019s easier to teach new staff and even pass down intuitive knowledge on difficult cases. This means shorter times for decisions on controversial or politically charged cases since your team members are aware of your company values and better understand what\u2019s the best move in terms of your Trust and Safety policy.<\/span><\/p>\n\n\n\n

Add Imagga\u2019s full or semi-automated AI-first Content Moderation to the mix and your internal team will be relieved from reviewing repetitive inappropriate content and left to deal only with controversial or sensitive cases. <\/span><\/p>\n\n\n\n

Cons <\/span><\/h3>\n\n\n\n

Creating an in-house moderation team <\/span>can be expensive<\/b>. It can be difficult to hire the necessary number of employees at once, which means you may be slow to start with your content review. <\/span><\/p>\n\n\n\n

Another potential downside of in-house moderation is that <\/span>your newly founded team will need training<\/b>. Even if staff members are experienced in the field, they\u2019ll still need to get up to speed with the right content moderation strategy for the project at hand. You\u2019ll also need to provide moderators with adequate psychological support due to the job\u2019s increased risks.<\/span><\/p>\n\n\n\n

Outsourced Moderation<\/span><\/h2>\n\n\n\n

Hiring an external team to take care of content moderation is a popular option for many online businesses, including <\/span>giant social media platforms like Facebook, Twitter, and YouTube<\/span><\/a>. It can be a good choice for your company too \u2014 but let\u2019s first look at its pros and cons.<\/span><\/p>\n\n\n\n

Pros<\/span><\/h3>\n\n\n\n

Outsourcing content moderation can save you time and money. Typically, a third-party vendor would have a <\/span>faster and better-trained moderation team<\/b>. You\u2019d be able to benefit from their expertise immediately. <\/span><\/p>\n\n\n\n

This is also important considering the growing online risks. An outsourced expert team that keeps tabs on security threats would provide you with the <\/span>top strategies and methods for moderation<\/b>. <\/span><\/p>\n\n\n\n

Having an outsourced team bundled with Imagga\u2019s Automated Content Management Platform will further shorten the moderation time and make it, even more, cost-efficient as huge amounts of content that needs to be reviewed can be sorted out automatically. <\/span><\/p>\n\n\n\n

Cons <\/span><\/h3>\n\n\n\n

Collaborating with your external moderation team may be challenging<\/b>. It\u2019s important to have a contact person at the third-party vendor, so you have a one-stop communication point. <\/span><\/p>\n\n\n\n

With moderation outsourcing, <\/span>ensuring flexibility, adaptability, and continuous learning<\/b> may also be more difficult<\/b>. You\u2019ll need to make sure that your moderation partner understands thoroughly the cultural and linguistic specificities of your business. Frequent exchanges are also key to ensuring continuity in the moderation process.<\/span><\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

How Imagga Can Help You Ace Your Content Moderation<\/span><\/h2>\n\n\n\n

Whether you opt-in for in-house or outsourcing, Imagga is your trusted content moderation partner. We offer a <\/span>complete AI-powered content moderation solution<\/span><\/a> that employs the best from artificial and human intelligence. <\/span><\/p>\n\n\n\n

Our automatic platform uses advanced Artificial Intelligence algorithms to provide precise filtering of unsafe content, <\/span>saving tons of work hours that otherwise moderators have to spend in reviewing<\/span><\/a>. <\/span><\/p>\n\n\n\n

The automated content screening is self-learning, so it gets better the more you use it. Plus, you can fully control the settings of the moderation process: you can select and set up different projects, batch sizes, priority levels, privacy issues, and assigned moderators, to mention a few.  <\/span><\/p>\n\n\n\n

With Imagga\u2019s content moderation platform, you have full freedom to choose whether you work with your in-house moderation team \u2014 or an outsourced one. You can easily plug in your in-house moderators in our AI platform, or hire external help from us that\u2019s going to seamlessly enhance the automatic platform. <\/span><\/p>\n\n\n\n

Ready to get started? <\/span>Contact us<\/span><\/a> for a demo of our AI-powered moderation solution or to learn more about Imagga\u2019s content moderation services.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Effective community management for your online platform relies on high-quality content moderation. 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